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Jedi40

Trouble removing egg

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Just now, Jedi40 said:

 I never changed it to start with since the we changed to the system we have now. And I don't want to change it once more that's why I don't want to do it again

The problem is that your old password is clearly not working for whatever reason. Change it, see if actions work with the new password, and then change it back if you want.

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5 minutes ago, Jedi40 said:

And if that does not work??

See if it does first.

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I just did and now I can't do a darn thing with my scroll and even set my email to where it should go. So what now???

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No I got something telling me I need to add something to my PC that I never heard of and am not going to put it on my PC.

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Can you provide a screenshot? (Only provide if there is no identifying information like your email address).

Edited by LibbyLishly

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Just now, LibbyLishly said:

Can you provide a screenshot? (Only provide if there is no identifying information like your email address).

I can't on this PC...sorry. I tried doing them on this PC before and it won't let me make them for some reason.

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Okay. Can you copy/paste the exact text of the email that came from Dragon Cave here?

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2 minutes ago, LibbyLishly said:

Okay. Can you copy/paste the exact text of the email that came from Dragon Cave here?

 It was never got it from the email it was when I went to forgot my password and tried to change it that way as I was told to do  by you.

Edited by Jedi40

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Just now, Jedi40 said:

 It was never from the email it was when I went to forgot my password and tried to change it that way as I was told to do  by you.

So you clicked the "Forgot your password?" link and it took you to a new tab that told you that you had to download a program?

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Just now, LibbyLishly said:

So you clicked the "Forgot your password?" link and it took you to a new tab that told you that you had to download a program?

yep but now I can't get the program thing to show up and I don't want to add something to my PC I don't know about. 

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Just now, Jedi40 said:

yep but now I can't get the program thing to show up and I don't want to add something to my PC I don't know about. 

Definitely do not download anything! Can you copy/paste the message on that page or can you remember exactly what it told you to download?

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3 minutes ago, LibbyLishly said:

Definitely do not download anything! Can you copy/paste the message on that page or can you remember exactly what it told you to download?

Not now I can't since I can't get that message to even show up now and I can't do a damn thing to my scroll now than I could before. And I would never DL something to my PC I never heard of before anyway.

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2 minutes ago, Jedi40 said:

Not now I can't since I can't get that message to even show up now and I can't do a damn thing to my scroll now than I could before. And I would never DL something to my PC I never heard of before anyway.

Dragon Cave would not tell you to download something. It's possible your browser is infected and you need to run an antivirus scan. Did you receive an email yet with password reset instructions?

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Mkay so I tried the firgot password link myself, and I think Jedi's issue is either a, an ad or b, malware already on the computer. Link took me to the page it should've. 

 

Now, the reason I say these 2 things is I've run inyo ads that force-redirect you. However, having malware on your computer can ALSO make weird ads pop up frequently - I ref3ntly had yo get tid of s puece of work Chromium that did the exact thing of odd ads constantly smd LOOKED like it was regular Chrome and not the malware browser..

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Just now, LibbyLishly said:

Dragon Cave would not tell you to download something. It's possible your browser is infected and you need to run an antivirus scan. Did you receive an email yet with password reset instructions?

I never had trouble with my browser before, so why now?  I run one every day so that is not the problem and I just got this message before i was able to get back onto the forms. "https://forums.dragcave.net/forum/3-help/" and No I never get an email at all from DC on my new password.

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Also, screenie of the page ya should get (mobile skin bcs on tablet, so maybe a different captcha on pc):

 

X4KWm0v.png

Edited by DuskOfTheStars

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Just now, DuskOfTheStars said:

Also, screenie of the page ya should get (mobile skin bcs on tablet, so msybe a different captcha on pc):

 

X4KWm0v.png

 Yeah I get that much and when I put my email into the box it tells me to DL something I never heard of before.

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But were you able to successfully submit your email address and have it tell you that an email with instructions would be sent?

 

Also, you definitely checked the "I'm not a robot" box?

Edited by LibbyLishly

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4 minutes ago, Jedi40 said:

 Yeah I get that much and when I put my email into the box it tells me to DL something I never heard of before.

Ah.

 

I just tried sending the rest email and DIDN'T get asked yo fownload anything. Besides, still possible to have JUST got Chromium recently - the way I got it was an ad secretly downloading itself to my computer.

 

Result for sent email:

khs1mQw.png

 

Edited by DuskOfTheStars

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3 minutes ago, LibbyLishly said:

But were you able to successfully submit your email address and have it tell you that an email with instructions would be sent?

Nope I never got the email just the thing about the program I need to DL just to change my password.  And I have been using Chrome for years now and never had trouble with my Scroll and password till this past weekend. 

Edited by Jedi40

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But did the page TELL you that you would be receiving an email?

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Just now, LibbyLishly said:

But did the page TELL you that you would be receiving an email?

Nope I never saw that one either.

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