Trouble removing egg

[Jedi40]

For the last time I am not going to change my password and I know that the scroll and the forms are on different servers but I am not going to change from Chrome to a different browser just on your say so. And No I have no friends close by to trust me on this matter either.  

[StarSea]

Unfortunately it sounds like you've forced yourself into a bind then...
You refuse to try suggestions people have given you to try and help figure out exactly what the issue is, or to try and fix it. You created this thread to get help, yet when offered it, you don't want it. What is it that you are looking for then, if not help?

Your options are either take the help you're being given, which none of it is in any way malicious advice, or to live with being unable to do basically anything on your scroll apart from collect eggs and breed dragons.

[Jedi40]

How can I even collect or breed them now if I can't get onto my scroll now but I can get onto the forums with no trouble at all.

[StarSea]

If you can't log into your scroll and attempting to have it email you a password reset link redirects you to a download page, which it is by no means supposed to do, then you have a virus whether you like it, or believe it, or not. Viruses can come from anywhere.
 

Your options are then to run your antivirus software, which I'm assuming you have already, at which point it isn't finding the virus since the page is still behaving improperly.

You can then either download Malwarebytes or Adwcleaner or CCleaner (all three of which I personally use), or call up someone from a tech store like BestBuy or whatever and spend money to have them come out and tell you what you've already been told, and tell you to download things you've already been told to download. While downloading things you haven't heard of can make you uneasy, it's unlikely that there would be so many malicious people in one area telling you to download something that'll mess up your computer. And if you really don't trust us, you can do research on the programs yourself, as suggested. It'll be more time and effort but if that's what it'll take to make you feel comfortable downloading them, you might as well do it.

The next steps are entirely dependent on what you choose to do. If you do download and run any of those programs (I highly suggest Malwarebytes at the very least), it might find the problem and get it fixed for you. Once it does, assuming that it will, then you should be able to get your password reset without it redirecting you to any sort of download page.
If you don't want to download them, you could personally request that TJ have your password reset. He might have something in his admin panel to allow for this, but I'm not him and don't have access to it so I'm not sure. He may very well just tell you what everyone here has been telling you, at which point you're back at square one.

[Jedi40]

Then why does it not (The Virus) show up when I run the scanner ever darn day at the same time?

[StarSea]

As someone else had explained before, scanners only pick up most of the viruses that are out there, and some aren't as up-to-date as others, or aware of viruses as others. Some viruses are even programmed specifically to avoid showing up as a virus to certain antivirus programs. This is why it's best to use at least two antivirus programs. If one doesn't pick it up, likely the other one will. I use more than just two because it won't hurt to have the extra protection and coverage.

I got an adware virus once and it wasn't getting picked up by Avast (when I had been relying on only one antivirus program) and I went out and found Adwcleaner and it did the trick. Unfortunately Avast seemed to not be finishing the scans anymore after a while so I got Malwarebytes and CCleaner to replace it. It might be overkill to have three different things, Malwarebytes and Adwcleaner would probably suffice just fine, but CCleaner runs rather efficiently and I have no issue with using it along with the others.

[purplehaze]

Apparently your scanner is not recognizing it as a threat. None of the malware scanners are perfect. If you use a different scanner it may very well pick up something that your present scanner is missing.

 

Edited November 17, 2017 by purplehaze

[Jedi40]

in the mean time I am locked off of my scroll for good till this fixes itself. My scanner is the one that came with my PC and I trust it over the others out there and I am not going to change it now to a different one 

[lulu_witch]

I can't understand your resistance to help. I appreciate healthy skepticism is a good thing when it comes to downloading things of the internet however, do you really think that so many here would recommend these things if they did harm? I'm struggling to understand your logic, you made a post to ask for help, yet you refuse to take the advise offered. What is it that you want from us?

Personally, if I was in your shoes the first thing I would do is check on a separate browser to try and narrow down the problem, this is a temporary switch. Just try logging in on a different browser. Like someone suggested, type out your password in plain text in a word document so you can be 100% that it is correct as you believe it to be. Once you know if it works on another browser or not you can try narrowing down exactly where the issue is coming from.

Second, I would change my password. Even if you don't like the idea, there are hackers out there and if you haven't changed your password in a long time, that makes it vulnerable. As does using the same password in two places, especially if they are associated with the same email account.

None of these changes need to be permanent, but for the sake of troubleshooting, they are very helpful.

Edited November 17, 2017 by lulu_witch

[Jedi40]

I like using Chrome and will stick to it and it only. How if I can no longer get onto my scroll since I was told to log off it it days ago and now I ca't get onto it at all but the forms ( which I joined ) months later I have no trouble getting onto at all.

[lulu_witch]

The forums and your scroll are two separate things, they are different systems. Just because you can get on one does not guarantee you can get on the other.

I appreciate you like using Chrome, I use it too, but as a temporary measure to make sure it isn't Chrome at fault I would try another browser. That is why people (including myself) are suggesting this to you. Basically, it's just a diagnostic tool. 
 

[Jedi40]

I know they are different things and systems but I am no going to change to a different browser or password on your say so. I have no other browser to try it on as I told you  more than once before. 

[lulu_witch]

You can download one? Firefox is a good one for that, it's been linked in this thread already. You can always delete it afterwards. You've already said you've used it before so it's not something you haven't heard of.

If your not going to do things on our say so, why ask for help? What is it you think we can do for you other than give you advise?

We can't help you if you won't help yourself. You've been on this site a long time, longer than me in fact, I know I would be gutted at the thought of having to start over so I imagine you must feel the same. I would want to do what it took to get back onto my scroll, even if that meant trying out some things that were temporary to get some answers, but if you won't try things, starting over will be your only option because there is no other way to determine what is wrong.

[Jedi40]

I told you I had used ff before and I am going to stick with Chrome from now on! And I am not going to start over now when it took me so long to get to where I am now.

Edited November 17, 2017 by Jedi40

[HeatherMarie]

Well then there is really nothing more we can do for you here. You've asked for help, you've gotten plenty of advice and suggestions, and you refuse to do any of it. You won't try another browser even temporarily to make sure it isn't Chrome that is the problem, you won't run a different antivirus scanner because you seem to think that yours is perfect (there is no such thing as a perfect antivirus scanner), what do you want from us? If your goal here is to get TJ to somehow let you back into your scroll without doing anything to help yourself, that's not really going to do any good if you still have a virus that is redirecting your pages. *YOU* need to do something about it. No one here can do these things, you need to take action. If you won't take action then what is the use even continuing to post here?

[Jedi40]

I did and none of them work on my PC except the one that came with it to start with and I am not going to change it now. I thought the problem would have cleared itself up by now.

Edited November 17, 2017 by Jedi40

[Tiki G]

Then you need to answer the question, what more do you want? What else can be said that hasn't been said multiple times? 

At this point, your only option is to try the suggestions listed, or have this thread locked. Accept that you can no longer log in, and stop wasting peoples time. Because there really are no other options.

[Jedi40]

There has to be one that does not have me dl something to my PC that I never heard of before or have me switch to a different browser..  

[HeatherMarie]

Nope, not really. From what you have told us, the fact that the forgot-password link redirects you to something else entirely, there *is* an issue with your computer, most likely some sort of virus. Because DragonCave itself would not do that. If the virus is attached to your browser, the only way to know that would be to *temporarily* switch to a different browser to see if the problem persists there. The only way to get a virus off of your computer is to either download an anti-virus that will detect it, since the one you have obvious does not detect it, or take the computer into an actual computer store like Staples or BestBuy or something and get a professional to remove the virus. That will cost you money and will most likely include them downloading, or at least running, a different anti-virus on your computer anyways. These are really the only options here because it's pretty clear there is a virus issue. If you refuse to do any of the things that may fix that, that may find and delete the virus, then there is nothing else that can be done in this thread.

[Fuzzbucket]

4 hours ago, StarSea said:

 

If you don't want to download them, you could personally request that TJ have your password reset. He might have something in his admin panel to allow for this, but I'm not him and don't have access to it so I'm not sure. He may very well just tell you what everyone here has been telling you, at which point you're back at square one.

 

 

TJ cannot do this - well, he can POSSIBLY reset your password, but you were getting the problem when you were still logged in and couldn't dump an egg, so it almost certainly won't stick.

The problem is in your computer. And you will not do any of the things suggested. (I bet you DO have internet explorer on there, which you could try, but refuse to.)

 

4 hours ago, Jedi40 said:

in the mean time I am locked off of my scroll for good till this fixes itself. My scanner is the one that came with my PC and I trust it over the others out there and I am not going to change it now to a different one 

 

It won't fix itself. What it may do is spread.

 

No-one suggested getting rid of your scanner. We HAVE suggested adding a malware scanner, one that most of us in this thread actually use, but you don't want to.

 

Your only options, then, are to give up on DC (because you seem to have a bug that targets it, so even a new scroll won't help) or to take the machine to a technician and pay them to do what we have already suggested. There are on-line scanners, bt I don't know which are any good. Malwarebytes and adwcleaner are excellent. Actually, I just had a machine custom built to my specs, and the technician himself put both on along with the AV scanner I requested. An IT specialist has also told you that's the way to go. If you don't want to take their advice - you are making that choice yourself. Again - this is not something TJ can fix for you, unless you want to allow him remote access to your machine - in which case, if he even had the time to do it at all, he would almost certainly - use the programmes we are all suggesting.

 

You have choices here. There is nothing more we can do for you if you refuse every idea put to you..

[Sheriziya]

errr... I know I'm late to this, but..... I've had a similar situation, albeit on another site. For me it helped to temporarily login with another browser (chrome). A simple login and log back out and then I used my default browser (Firefox) again and the problem was solved. I highly recommend you try it. If only for testing.

 

Personally I prefer Firefox above Chrome, IE and other browsers, but that's a personal thing

 

Testing out a different AV/Firewall program, might catch a few things as well. I'm using G Data, but I know Norton and McAfee are quite popular and good as well albeit none of these three are free programs. These three very often come up on top in many professional tests.

The Windows Firewall/Anti-virus is one I never use as it has been proven, regularly, in the past that they don't work quite as good.

 

Not sure if this has been asked before, but: do you have any add-ons installed in Chrome? If so, disable them all temporarily and see if DC will work for you. Sometimes it's an add-on that's the cause. If DC works when you've got them all disabled, start activating them one by one and after each one is activated, see if you can still perform the actions at DC until you find you can't anymore. Than you've found the add-on that's causing your problem.

 

Good luck! I hope you can solve this problem.

[lulu_witch]

Also, I don't understand the 'none of them work on my PC' comment, if you've never downloaded them before, how do you know this? Anyways, that's sort of rhetorical so I don't need an answer.

Let's just take a step back for a moment. You've said you don't want to start over, and we all want to try to help you get back in. So just humour me for a minute. What is the harm in trying another browser? What are you scared of? Wouldn't it be worth you just checking on another browser, just to see, even if that is all you do on it?

Firstly, see if you can sign in on another browser as that will help narrow down if it's Chrome, your password or the machine.
If your password doesn't work on the other browser then that could be the problem rather than your browser or machine. If you can sign in, well then you know your password is good, you can then try again to sign in on chrome. If it still doesn't work on Chrome after you know the password is good then it is either the Chrome or your machine causing the problem.

In that case where you can sign in elsewhere but not Chrome, try to reset it again your password through the another browser using the forgotten password link. If that redirects you to the same page with the add to download something you know you have something funky on your machine. If the request goes through, it's likely Chrome at fault. 

Either way, if you won't do those steps, there is nothing anyone can do to help you. At this point all you would need is another browser, which you know of and have used so it's not some unknown thing we are telling you to download. Of course, once those steps are done you might need to either download one of the programs suggested or take it to a specialist if you're not willing to do it for yourself.

Also, the poster above me makes an excellent point about add-ons and I don't believe that is a question that has been asked or answered.

Edited November 17, 2017 by lulu_witch
Wording revision.

[Laura-Borealis]

Problems get solved by troubleshooting solutions. Trying another browser, and trying another anti-virus program, are basic troubleshooting. Good luck to you when you decide to try solving the problem.

Edited November 17, 2017 by Laura Borealis
grammar

[Quinney]

9 hours ago, Jedi40 said:

 I am not going to change from Chrome to a different browser just on your say so. And No I have no friends close by to trust me on this matter either.  

What you obviously don't realise is that you have a whole thread of friends trying their best to help you here.  Okay, you only know them online but it's been a few years now, hasn't it?  These people have all at some time experienced exactly what you're going through now, and are doing their best to help get you through it the same way they solved it themselves.  Have faith in them. 

 

Your problem will not go away on its own.  Computer problems don't.

[Fuzzbucket]

One thing you also need to realise. If this were in ANY way actually related to something wrong with the cave - someone else would have the same problem.

But no-one else has had this experience.

It has to be your browser or your machine.

And that is not something TJ can do anything about. YOU - or a technician - will have to do it.

 

There are many viable solutions in this thread - not one of them dangerous. But if you won't try any of them - there is no more to be said, really.

 

You WILL have explorer on your machine. Everyone does. It's part of Windows. You have absolutely NOTHING to lose by opening it up and trying to log in. If you can do that - then it is possibly only Chrome that is infected and the tech support person who posted here can probably help you (I would say uninstall it completely, clean up and download a fresh copy - but you won't download anything, so...)

 

If you can't - then it's your whole machine.