FIXED: Raffle: Received email I won, but Raffle page says I didn't

[glittergirl63]

Hi all,

 

I hope you can help me with this. I received an email at 3am today from "tj09@dragcave.net" saying I'm one of the winners in the September 2020 raffle:

 

 

 

However, if I follow this link and/or check the Raffle page it says I didn't win anything:

 

I'm a bit confused right now; did I win something, or not? And if I did: why is the Raffle page saying I didn't?

Edited October 1, 2020 by glittergirl63

[DragonLady86]

Are you logged in? Also try a hard refresh/clearing your cache. The good news is you have a whole month to fix it.

Edited September 30, 2020 by DragonLady86

[glittergirl63]

6 minutes ago, DragonLady86 said:

Are you logged in? Also try a hard refresh/clearing your cache. The good news is you have a whole month to fix it.

 

I am logged in and tried both hard refresh and clearing my cache a couple of times now, but it's still the same :(.

[Fuzzbucket]

Contact a mod - they have TJ's ear.

[Trenzalore]

I also have not been able to get my prize, I got the email too.

Lol as you can see, it's late at night/early morning in my time zone, I'll check back on this in the morning. Thank you in advance for any help with this, mods!!

Edited September 30, 2020 by Trenzalore

[DragonLady86]

So, maybe the prizes just didn't generate for some reason? I'm sure TJ will have it fixed as soon as he gets a moment.

[kyrthrix]

This happened to me, too.

[glittergirl63]

1 hour ago, DragonLady86 said:

So, maybe the prizes just didn't generate for some reason? I'm sure TJ will have it fixed as soon as he gets a moment.

I think some others mentioned in the Raffle discussion topic that they did receive their prize, so it sounds like it's not everyone that has this problem.

 

I have just messaged a moderator with this issue, so hopefully they will be able to help us with this :).

[TJ09]

Thanks for reporting, this should now be fixed for all affected people. Please let me know if the raffle page still does not properly indicate that you have a prize to claim.

[glittergirl63]

8 hours ago, TJ09 said:

Thanks for reporting, this should now be fixed for all affected people. Please let me know if the raffle page still does not properly indicate that you have a prize to claim.

 

It has been fixed for me, thank you very much!!

*cuddles prize dragon*