Posted May 21, 2018 I was surprised today to realize I had a banner advising me to sub or whitelist, because I've had a sub for years. My bank acct confirms the sub for May was paid. My DC acct says I do not have a current sub, but it also says my payment for May went through 17 times (it didn't, just once). I've gone ahead and whitelisted for the time being, but would like a fix please? Share this post Link to post
Posted May 22, 2018 Did you receive an e-mail with the subject "Advertisement Removal Order Received" for this month? I'll check to see if it's been processed correctly. Share this post Link to post
Posted May 22, 2018 I'm not actually sure? My email auto-dls to my home computer, which I forgot to stop before I left for the month. Home comp is shut down now, but the only emails still available via the online portal are this week's. v_v Share this post Link to post
Posted May 23, 2018 10 hours ago, Lodrelhai said: I'm not actually sure? My email auto-dls to my home computer, which I forgot to stop before I left for the month. Home comp is shut down now, but the only emails still available via the online portal are this week's. v_v I've looked at the logs for the payment processing and identified a few subscriptions that did not get correctly applied. That should now be fixed (and all affected people e-mailed and given extra time to compensate). Let me know if you're still running into issues. Share this post Link to post
Posted May 26, 2018 Ads are gone from the cave, but still on the forums. Thanks for checking into this! Share this post Link to post
Posted May 26, 2018 (edited) 5 hours ago, Lodrelhai said: Ads are gone from the cave, but still on the forums. Thanks for checking into this! I don't think the forum ads were ever part of this deal. Thus, I'm using adblocker on the forums (and a custom stylesheet to hide the ad spots). (Personally, I think the forums *should* be part of this subscription deal.) Edited May 26, 2018 by Ruby Eyes Share this post Link to post
Posted May 27, 2018 13 hours ago, Ruby Eyes said: I don't think the forum ads were ever part of this deal. Thus, I'm using adblocker on the forums (and a custom stylesheet to hide the ad spots). (Personally, I think the forums *should* be part of this subscription deal.) Ah, somehow that never clicked. But then, I'm rarely on the forums. Share this post Link to post
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