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ANSWERED:Outfits are Missing READ FIRST POST

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2 hours ago, LadyNova said:

Try Ctrl+F5 in you're on PC. You might need to do it twice, but it worked for me.

I don't know what Mac or mobile equivalents are.

 

It worked for me thanks so much!

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3 hours ago, Fly-by-Night said:

I also just realized that the Mummy wings are still invisible. It doesn't matter that much, though, as my hatchi wants to be a pirate. He's currently working on holding his Near-Grog.

Same problem. Mummy bandages don't show on the wings but everything else fixed itself after clearing cache.

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Only the ballerina outfits show up for me and the wizard robes are showing up as the pirate clothe. I bought both the pirate and mummy outfits and I dont even know what they look like. :/ 

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Ok, a hard refresh seems to have fixed my issues, but I have a question. Is there only 1 pirate hat - black, and only 1 pirate eyepatch - navy? All the other costumes have all pieces complete in each costume so I was wondering if this is intentional or a continuing of the same problem we seem to be having.

Edited by raindear

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Mine are all showing.

 

At the moment....

 

But there's only one eye patch and only one cutlass. Oh and yes, only one pirate hat.

 

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Thanks Fuzz. Since I dressed mine in red I didn't even notice the one cutlass. So, 1 pirate hat, 1 pirate eyepatch, 1 cutlass. Nice to know. Thanks again.

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I haven't been able to see Mummy Wings all day. the rest came back with a hard refresh.

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Mine isn't showing y p either! And I have the green wizard outfit and the navy pirate but I didn't buy those. Plus, I have Mummy popping up in my store. I only saw pirate last night. Are we not supposed to have the mummy yet?

Edited by AroaraAngelwolf

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We can certainly have the mummy - I have it, and I THINK I used a bit on my hatchie. I certainly tried out the head and decided against....

 

We do seem to get a free outfit every day - and as I recall, those were the two I got by doing nothing.

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When I logged on this morning tons of costume stuff was missing, but I read this thread and did a hard refresh and everything came back... Except the mummy wings. The mummy wings are missing and nothing I've done (another hard refresh, clearing cookies, etc) has fixed it.

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Most of my costumes are missing. And the pirate hat had somehow been replaced with a green wizard hat?

On my laptop everything works normally, but on my phone my hatchie is now wearing only a white ballerina shirt and a green wizard hat :c

Hope there will be a solution soon.

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@Tawa @Kymeira did you guys try a hard refresh 

 

Also, on your phone, clear your cache

Edited by Dalek Raptor

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Clearing the cache helped, thank you :)

Finally got my little Ravenclaw friend back (maybe this all was a Slytherin's plot? 🤔)

Edited by Tawa

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After a hard refresh, Hufflepuff items are now visible for me, ^_^ but mummy wings are still  not there. I wasn't really going to use them, but I'd like to see what they look like!

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9 hours ago, Peij said:

i got the same problem

Sorry, right after I posted, they popped up. 

 

 

Edited by Cheystar

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I'm on mobile and can't see most of the outfits, and the green wizard outfit (which I already own) is shown as the black pirate outfit.

Screenshot_20171028-171400.png

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10 hours ago, skwerl56767 said:

   I'm having the same thing where the Mummy outfit and all three wizards have no .pngs, and the black Pirate outfit has the green Wizard hat/scarf/wand combo. I'm guessing it's just because the outfits are being worked on at the moment, and there may be some renaming/rearranging of the outfit pieces which is why the green Wizard pieces is in the wrong spot. Updates and such. Although, on a slightly-related topic, does anyone have outfits that are completely missing? I see screenshots with at least three color variants of one outfit each, but I only have the Ghost, Mummy, all three Wizards, the black Pirate and White and Black Ballerinas available for purchase. They aren't invisible, they're just outright missing. O.o Like so:

xJkpagyl.png

   Is this normal? I'm guessing only some outfits are available to some people through RNG? I've never seen the other variants before (just learned that there was a navy Pirate outfit...)

I'm having the same issue. I bought the navy pirate outfit and put on the free (black) one, and they were working last night. Now it's turned into the Slytherin costume and I don't even own that! 

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28 minutes ago, RagaDal said:

I'm having the same issue. I bought the navy pirate outfit and put on the free (black) one, and they were working last night. Now it's turned into the Slytherin costume and I don't even own that! 

Have you tried a hard refresh (Ctrl+F5)? If you are on mobile, attempt typing "javascript:location.reload(true)" (without the quotation marks) into your address bar or clear your cache.

Edited by xDragonia

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I've been doing a hard refresh & today's pirate costume hasn't shown all day for me. Even the hatchies that I'm assuming are wearing it are turning up naked on my list of who I gave candy to. On the dress up page I can see that there are new items to try, but the little dragon models are naked. XD

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The red pirate outfit isn't showing up for me even after a hard refresh (a hard refresh is fn+f5, isn't it? i might be forgetting). 

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